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Releasing Funds

Overview

When the payee requests release on a Protected Pay transaction, the payer reviews the request and decides whether to release the escrowed funds.

When You Would Use This

You are the payer on a Protected Pay transaction, the payee has requested release, and you are satisfied that the agreed conditions have been met.

How It Works

Releasing funds transfers the escrowed amount to the payee's LiquidTrust Balance. This action completes the Protected Pay transaction.

Steps

  1. Open the Protected Pay transaction from your Dashboard (To-Do section) or the Transactions page. The status will show Release Requested.
  2. Review the release request details.
  3. Click Release Funds.
  4. Confirm the release in the confirmation dialog.

What Happens Next

Funds are transferred to the payee's LiquidTrust Balance. The transaction status changes to Paid / Released.

The payee can then initiate a payout to transfer the funds to their bank account.

Notes

  • Releasing funds is final and cannot be undone.
  • If you believe the conditions have not been met, you can open a dispute instead of releasing. See Protected Pay Disputes.
  • If an approval policy is in place, a manager may need to approve the release first. The payer can also reject the release request, which notifies the payee. The payee may request release again.

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