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Creating a Protected Pay

Overview

Protected Pay holds funds in escrow until both parties confirm the transaction conditions are met. This provides security for both the payer and the payee.

When You Would Use This

Use Protected Pay when you want funds held securely until deliverables, milestones, or agreed conditions are satisfied.

How It Works

Creating a Protected Pay follows a three-step process: Payment, Details, and Review.

Steps

Sending a Protected Pay

  1. Click Send Payment from the dashboard or Transactions page.
  2. Choose Protected Pay.
  3. Step 1 — Payment: Select a Business Contact and enter the payment amount. Choose a payment method.
  4. Step 2 — Details: Enter a payment name, select a purpose (Services or Goods), add a description, define release conditions (deliverables), and optionally attach contracts.
  5. Step 3 — Review: Review the details and click Create Protected Pay.

Requesting a Protected Pay

  1. Click Request Payment from the dashboard or Transactions page.
  2. Choose Protected Pay.
  3. Step 1 — Payment: Select a Business Contact and enter the amount.
  4. Step 2 — Details: Enter a payment name, purpose, description, release conditions, and optional contracts.
  5. Step 3 — Review: Review the request and click Create Protected Pay.

What Happens Next

The counterparty will receive an invitation to accept the Protected Pay terms. Once accepted, the payer funds the payment and funds are held in escrow until release is requested and approved.

Notes

  • Release conditions define what must be completed before funds can be released.
  • Both parties must accept the terms before the payment can be funded.

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