Getting Help
Overview
If you encounter issues or have questions, LiquidTrust provides support through an in-app help tool and a support website.
How It Works
Support is available through:
- In-app help — click the help icon in the sidebar to open the support tool. You can search for answers or send a message to the support team.
- Support website — visit support.liquidtrust.io for additional resources.
When to Contact Support
- Your business verification is blocked or incomplete
- A payment is delayed beyond the expected processing time
- You need to update business information
- You have questions about fees, exchange rates, or processing
- You encounter an error or unexpected behavior
Notes
- The in-app help tool may not be available for all partner integrations.